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RETURNS & EXCHANGES

RETURNS:  We love our elbie boutique customers and want to ensure you love your purchased items! We’ve included information below to help answer your questions. If you need additional help, send us an email at info@elbieboutique.com. One of our team members will gladly assist you.

Returns are issued via your original payment method for a refund or store credit (your choice) within 14 days of receipt of your item(s). Unfortunately, we cannot offer returns after 14 days of receipt of your order. You will be responsible for shipping charges for your returns.

Accessories, Gift Cards and Sale items cannot be returned or exchanged.

Please notify us via email: info@elbieboutique.com before mailing back your item(s). To ensure your return is handled appropriately, please specify the following via email: Choice of refund or store credit, Reason for your return, Order number.

Returns are accepted only under the following conditions:
  • Item(s) packed in the same manner as received 
  • All tags attached to each item
  • Item(s) unworn and unwashed 
  • Item(s) free from damages, cigarette smoke, pet hair, stains, perfumes, and deodorant
  • Item(s) were not discounted or on sale
  • Item(s) are returned within 14 days of receipt

*If all conditions above are not met, we will ship the item(s) back to you at your expense. 

*We must be notified of damaged items within 2 days of receipt.

EXCHANGES:

Our inventory goes fast! We recommend if you want to exchange an item, go ahead and place your new order and return your exchange to us. You will be responsible for shipping charges for your exchanges returned back to us. You will not be charged a shipping fee for your new item exchange sent to you.

SEND RETURNS TO: 

9838 Old Baymeadows Rd #311

Jacksonville, FL 32256

Returns typically take 2-7 days to process. Shipping costs cannot be refunded.

Please ensure your address is correct. We are not responsible for incorrect addresses submitted. We cannot cancel orders once submitted.

Once your order is shipped, you will receive a tracking number and will be able to track your package.