RETURNS & EXCHANGES
RETURNS: We love our elbie boutique customers and want to ensure you love your purchased items! We’ve included information below to help answer your questions. If you need additional help, send us an email at email@example.com. One of our team members will gladly assist you.
Returns are eligible for a store credit within 14 days of receipt of your item(s). Unfortunately, we cannot offer returns after 14 days of receipt of your package. You will be responsible for shipping charges for your returns.
Jewelry and Sale items cannot be returned or exchanged.
Please notify us via email: firstname.lastname@example.org before mailing back your item(s). Please specify your reason for your return and include your order number to ensure your return is handled appropriately.
Store Credit will be issued via email as an offer code and must be redeemed within 90 days of receipt. Store credits are treated as Final Sale and cannot be returned or exchanged.
Returns are accepted only under the following conditions:
- Item(s) packed in the same manner as received
- All tags attached to each item
- Item(s) unworn and unwashed
- Item(s) free from damages, cigarette smoke, pet hair, stains, perfumes, and deodorant
- Item(s) were not discounted or on sale
- Item(s) are returned within 14 days of receipt
*If all conditions above are not met, we will ship the item(s) back to you at your expense.
*We must be notified of damaged items within 2 days of receipt.
Our inventory goes fast! We recommend if you want to exchange an item, go ahead and place your new order and return your exchange to us. If the item is out of stock, we will issue you store credit once we receive your exchange under the acceptable conditions defined above. You will be responsible for shipping charges for your exchanges returned back to us. You will not be charged a shipping fee for your new item exchange sent to you.
SEND RETURNS TO:
9838 Old Baymeadows Rd #311
Jacksonville, FL 32256
Returns typically take 2-7 days to process. Shipping costs cannot be refunded.
Please ensure your address is correct. We are not responsible for incorrect addresses submitted. We cannot cancel orders once submitted.
Once your order is shipped, you will receive a tracking number and will be able to track your items.